Terms & FAQs

 
Here on this Help-Page we answer some of the most common questions we receive.
If you have questions that are not answered here, you can use our Contact
 

How can I pay for the tickets?
How can I order tickets?
How do I receive my ordered tickets?
How is the quality of your offered concerts?
How can we use Viennaconcert-tickets.com as a sales channel?
How can we cooperate with Viennaconcert-tickets.com?
How high are the mailing expenses?
How do you calculate your ticket prices?
Is a reservation obligatory?
Are cancellations or transfer postings of tickets possible?
What happens to my ordered tickets if a concert drops out?
Who is responsible for data protection?
 
 

How can I pay for the tickets?

You can pay your tickets online with your creditcard.

We accept Visa, Mastercard/Eurocard, JCB and Diners.
 
Also transfers on our account after demand are possible.

Indicated prices in Euro (€) are obligatory, the rate of exchanges in other currencies depend on the current rate.
 
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How can I order tickets by viennaconcert-tickets?


The purchase of tickets is very simple and comfortable:

- Step I ) ONLINE : Select Concert -> Select Date -> Enter amount of tickets in desired category and click on Send.

You will receive a confirmation per Email directly after successful ordering.


- Step II ) ON SITE : Receive your ordered tickets at the entrance right before the concert starts.

It can't be easier!

Information about at exactly which point of time you can pick up your tickets is included in the order confirmation which will be sent to you per email. It is normally a half hour before the concert begins.
 
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How do I receive my ordered tickets?

Your tickets can be picked up at the concert entrance right before the concert starts. Please show your ID-Card (Voucher) and your order confirmation there to get your tickets.
 
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How is the quality of your offered concerts?

We strive to offer very high level concerts for our customers. We can reach this goal among other things by the fact that we specialize in a smaller culture range (classical concerts). Further we have a smaller as well as clearer offer spectrum of renowned concerts.

Larger concerts, which are played during longer periods of time and offered by viennaconcert-tickets.com, are usually visited by viennaconcert-tickets co-workers personally. It is surely always favourably, if the salesman himself knows what he is offering. This procedure might be a little more complex, but we want to guarantee the quality of the concerts as well as the places of the events for our customers, without thereby increasing the ticket costs.
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How can we use Viennaconcert-tickets.com as a sales channel?

In order to receive information about the conditions of a partnership, please write us an email with your name as well as complete company address at   info@viennaconcert-tickets.com.

Please note that viennaconcert-tickets does not have as goal to offer a wide range of all possible events but rather a high-quality cultural offering from several cities of Europe. If you would like to offer other events than classical concerts, we can surely help you anyway. Please write us at the above-mentioned email address for interest.
Larger concerts, which are played during longer periods of time and offered by viennaconcert-tickets, are usually visited by viennaconcert-tickets co-workers personally.
 
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How high are the forwarding expenses?

we normally do not send tickets, but if you want 10 € are the forwarding expenses.
 
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How can we cooperate with viennaconcert-tickets?

If you like to cooperate with us, please write us an email at info@viennaconcert-tickets.com .
 
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How do the prices come off by vienaconcert-tickets.com?

viennaconcert-tickets takes no handling fees for online orders, if you place the order yourself on our portal.
That means that we do not increase any of the ticket prices from the concert organizers.
So orders are primarily accomplished online and no additional costs will be arised.
For other events our service fee is 25% of the face value.
For events with a lot of demand, the service fees can be more than 25%. It depends on how difficult to find these tickets are and how much we must to pay for them.
All prices listed in viennaconcerts-tickets.com include taxes and service fees. Please, take into account that shipping cost is not included.

If you want to order more than 10 tickets, please write us at info@viennaconcert-tickets.com to get a special offer and other payment possibilities.
 
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Is a reservation binding?

By the selection of your product by viennaconcert-tickets contract between you and the respective organizer comes off. You will find further information on this in our general terms and conditions.
 
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Are cancellations or rebooking of tickets possible?

If 5 ("five") tickets or less are ordered, booked and confirmed tickets cannot be cancelled. This is not accepted by the concert organizers for complexity reasons. By ordering 10 ("ten") or more tickets, the order can be cancelled not later than 3 days before the ordered concert day. The customer then receives 70% of the total order amount.
 
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What happens with the tickets if a concert drops out?

If a concert drops out we refund the total amount you purchased your tickets for. For this you should not have to do anything. There are no tickets that must be sent back to us because we do normally not send the tickets to you after successful order procedure. Therefore you do not need to worry about any return dates.

Within 2 months your money should be on your account again. In our experience the customer becomes his order amount during the first couple of weeks, but we do not guarantee that it goes so fast for all customers. If you should not see your order amount after 2 months, please send us an email to info@viennaconcert-tickets.com and we will worry about it immediately!
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Who is responsible for data protection?

The protection of personal data of our customers is the basis of a trusting relationship between us and you. If you order by Viennaconcert-Tickets, we need your name, address, email address, telephone number and your payment information. These informations are compellingly necessary for the completion of your order.

We commit ourselves to immediately delete your payment information after it has been processed.
All payments and purchases done in Viennaconcerts-tickets.com are processed by SSL-mode (Secret Socket Layer Mode), an encrypted security system which prevents third parties to have acces to those data.
We are partners of Card Complete and mPay24.
 
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Contact Us


+43 1 347 32 41

About Us

- Quick, safe and simple booking
- Fifteen years of experience in the ticket market
- Official ticket Partner
- Best seats for the lowest commission
- 24 Hours / 7 Days a week at your disposal

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